Legal
Privacy notice
This notice explains how Travel Garden handles information sent through transport request forms on this website.
Who manages your information
- The website is operated by Travel Garden.
- Contact address: No. 1A, Jalan Cahaya 14, Taman Cahaya, 68000 Ampang, Selangor, Malaysia.
- Email contact for privacy questions: travelgarden.live@company.my.
- Phone contact: +60 6139 482 705.
- This notice applies to information submitted through this website.
Information you may provide
- Your full name when completing a transport request form.
- Your email address so we can respond to your enquiry.
- Your phone number where you choose to provide it.
- Your Travel Garden, group or family name where relevant to the booking.
- Service preferences such as short-term rental, long-term rental, driver hire, transfer, corporate service or VIP chauffeur class.
- Trip details such as pick-up point, destination, date, time, passenger count, luggage notes and preferred vehicle class.
- Additional route, waiting time or driver instructions that you choose to include.
Booking information caution
- You should provide only information needed to review the transport request.
- You should avoid submitting unnecessary personal details through the general request form.
- You should not include payment card details in a website message field.
- Submitting a request does not automatically confirm vehicle availability.
- A booking may require confirmation of vehicle class, route, driver details and timing.
Information collected automatically
- Basic technical data needed to load and protect the website.
- Browser type, device type and approximate technical session information.
- Cookie preference choices, such as accepting or declining optional cookies.
- Security logs that help detect misuse, spam or harmful traffic.
- General website interaction information where optional analytics cookies are accepted.
Why we use personal information
- To respond to car rental, transfer and chauffeur service enquiries.
- To understand the requested service type, route and schedule.
- To identify suitable vehicle class and driver requirements.
- To communicate regarding booking confirmation, changes or extra trip details.
- To maintain safe and reliable website operation.
- To keep practical records of enquiries and responses.
Legal reasons for using information
- We may use information to take steps requested by you before a booking is confirmed.
- We may use information where necessary for legitimate transport service administration.
- We may use information to comply with legal, accounting or record-keeping duties where applicable.
- We may use optional analytics information only where your cookie choice allows it.
When information may be shared
- Information is not sold to third parties.
- Information may be shared with staff who coordinate bookings, vehicles or drivers.
- Information may be shared with service providers who help operate the website or manage communications.
- Information may be shared if required by law, regulation, insurance process or lawful authority request.
- Only information reasonably necessary for the relevant purpose is shared.
How long information is kept
- Enquiry records are kept only for as long as reasonably needed for administration.
- Booking records may be retained to manage follow-up communication and service history.
- Corporate account records may be retained for recurring service coordination.
- Technical logs are kept for a limited period for security and website reliability.
- Information may be kept longer where required for accounting, legal or dispute-management reasons.
How information is protected
- Reasonable organisational and technical measures are used to protect submitted information.
- Access to enquiry information is limited to people who need it for transport service administration.
- Website security measures help reduce spam, misuse and unauthorised access risks.
- No website transmission can be guaranteed completely secure, so only necessary trip details should be submitted.
Your choices and rights
- You may ask what personal information you have submitted to us.
- You may ask us to correct inaccurate contact or trip details.
- You may ask us to delete information where retention is no longer required.
- You may object to non-essential use of your information.
- You may decline optional cookies through the cookie banner.
- You may contact travelgarden.live@Travel Garden.my for privacy requests.
Updates to this notice
- This privacy notice may be updated when website features or booking processes change.
- The latest version will be published on this page.
- This version is prepared for the 2026 website year.