Legal

Privacy notice

This notice explains how Travel Garden handles information sent through transport request forms on this website.

Who manages your information

The website is operated by Travel Garden.
Contact address: No. 1A, Jalan Cahaya 14, Taman Cahaya, 68000 Ampang, Selangor, Malaysia.
Email contact for privacy questions: travelgarden.live@company.my.
Phone contact: +60 6139 482 705.
This notice applies to information submitted through this website.

Your full name when completing a transport request form.
Your email address so we can respond to your enquiry.
Your phone number where you choose to provide it.
Your Travel Garden, group or family name where relevant to the booking.
Service preferences such as short-term rental, long-term rental, driver hire, transfer, corporate service or VIP chauffeur class.
Trip details such as pick-up point, destination, date, time, passenger count, luggage notes and preferred vehicle class.
Additional route, waiting time or driver instructions that you choose to include.

You should provide only information needed to review the transport request.
You should avoid submitting unnecessary personal details through the general request form.
You should not include payment card details in a website message field.
Submitting a request does not automatically confirm vehicle availability.
A booking may require confirmation of vehicle class, route, driver details and timing.

Basic technical data needed to load and protect the website.
Browser type, device type and approximate technical session information.
Cookie preference choices, such as accepting or declining optional cookies.
Security logs that help detect misuse, spam or harmful traffic.
General website interaction information where optional analytics cookies are accepted.

We may use information to take steps requested by you before a booking is confirmed.
We may use information where necessary for legitimate transport service administration.
We may use information to comply with legal, accounting or record-keeping duties where applicable.
We may use optional analytics information only where your cookie choice allows it.

Information is not sold to third parties.
Information may be shared with staff who coordinate bookings, vehicles or drivers.
Information may be shared with service providers who help operate the website or manage communications.
Information may be shared if required by law, regulation, insurance process or lawful authority request.
Only information reasonably necessary for the relevant purpose is shared.

Enquiry records are kept only for as long as reasonably needed for administration.
Booking records may be retained to manage follow-up communication and service history.
Corporate account records may be retained for recurring service coordination.
Technical logs are kept for a limited period for security and website reliability.
Information may be kept longer where required for accounting, legal or dispute-management reasons.

Reasonable organisational and technical measures are used to protect submitted information.
Access to enquiry information is limited to people who need it for transport service administration.
Website security measures help reduce spam, misuse and unauthorised access risks.
No website transmission can be guaranteed completely secure, so only necessary trip details should be submitted.

This privacy notice may be updated when website features or booking processes change.
The latest version will be published on this page.
This version is prepared for the 2026 website year.